Vijay Sales VS+ Extended Warranty 2026: Cover, Years and Exclusions

The headline on VS+ Extended Warranty is four extra years. The condition attached to it is in a different answer, and it changes what the product is.

'You can opt to protect your device for up to 4 additional years... the total term of the manufacturers' warranty and term of VS+ Extended Warranty does not exceed 5 year.'

Vijay Sales works the arithmetic itself, which is to its credit: 'For e.g.: If your Air Conditioner has 1 year manufacturers' warranty, you can opt for VS+ Extended Warranty for up to 4 additional years. However, if your Air Conditioner comes with 2 years manufacturers' warranty, you can opt for VS+ Extended Warranty for maximum 3 additional years.'

The consequence is counter-intuitive: the stronger the warranty your brand already gives you, the less extended cover you are allowed to buy. A product with a generous three-year brand warranty can take two years of VS+ at most. The plan is not adding four years to whatever you have; it is topping you up to a five-year ceiling.

There is also an eligibility floor working the other way: 'The device needs to have minimum 12 months' manufacturer's warranty that is applicable in India.' Anything with a shorter brand warranty cannot be covered at all.

VS+ is an extended warranty, not insurance, and the FAQ draws that line explicitly.

'VS+ Extended Warranty covers every issue in the device that occurs organically or in simple terms "on its own" and without any external factor. That means issues like physical damage, liquid damage, power surges etc. are outside the scope of the program.'

'Organically' is the whole definition. A compressor that fails is covered; a screen you dropped is not; a board killed by a voltage spike is not — which is worth noting in a country where surge damage to appliances is common enough that stabilisers are a product category.

Three further exclusions sit alongside it. 'Malfunction should not be on account of normal wear and tear', with mixer and juicer blade breakage given as an example. 'Malfunctioning accessories or consumable items like filters for water purifiers are not covered here.' And modifying the device, having it repaired by an unauthorised party or using it commercially 'void the manufacturer's warranty and subsequently VS+ Extended Warranty as well'.

What is covered is described generously. The service is 'powered by OnsiteGo (Onsite Electro Services Private Limited)', Vijay Sales states it bears 'all the costs required to fix it', and cover follows the device abroad: 'If the device breaks down abroad, we will still cover it. You can get it back to India, we will provide our usual Pick – Repair – Deliver back to you service.' Devices bought outside India are not covered at all.

The repair terms are the strongest part of the published offer, and they have a ceiling that is stated clearly.

'There is no limit on the number of service requests you can raise against VS+ Extended Warranty. We will keep repairing the device till the total costs of all repairs do not exceed the value of the device. However if for any 1 Service Request, the cost of repairs is greater than the current/last available market value of the device, the device will be replaced.'

So the cap is cumulative and measured against the device's value, and a single repair that would cost more than the device is worth triggers a replacement instead. What you get in that case is qualified: 'we will provide you with an equal or equivalent replacement device which may or may not be a new piece.' The FAQ also notes that replacement can come 'in the form of new or refurbished device or Gift Cards'.

A detail about how 'value' is assessed is worth flagging because the wording changes mid-sentence: the cumulative cap is against 'the value of the device' while the single-repair test is against 'the current/last available market value'. A four-year-old television's current market value is not what you paid for it, which is the practical shape of this cap in year five.

The category list is published in full and is broader than most retailer plans: 'VS+ Extended Warranty offers coverage for all your Mobiles, Tablets, Laptops, Cameras, Air Conditioners, Washing Machines, Televisions Refrigerators, Audio Systems, Home Theatres, Desktops, Microwaves, Dishwashers, Dryers, Printers, Room Coolers & Water Purifiers.'

Two of those come with the caveats above attached. Mobiles and tablets are capped at one additional year regardless of the five-year rule, and water purifiers are on the list while their filters are explicitly not covered — which, on a water purifier, is the part that needs replacing most often.

The plan has to be bought with the device: 'Buy VS+ Extended Warranty along with your device and ensure that you are buying the right plan based on the price of your device.' Pricing is by device price band and the FAQ does not publish the bands, so the cost is a checkout question.

• What is the brand warranty on this exact model? It decides how much VS+ you can buy, because the two together cannot exceed five years, and anything under 12 months of brand warranty is not eligible at all.
• Is it a phone or tablet? If so the answer is one additional year, whatever the plan is called.
• What is likely to go wrong with this category? VS+ covers organic failure only — physical damage, liquid damage and power surges are named exclusions, and so is normal wear and tear.
• Are the consumables covered? On a water purifier they are not: filters are named as an excluded consumable, and the FAQ says 'a full list of these items is available on our website'.
• What does the plan cost against the device price? Pricing is by price band and is not published in the FAQ. You have 30 days to change your mind, 'provided you have not already filed a Service Request'.