Libas Terms and Conditions 2026: What COD Orders Do Not Get

Libas's terms contain one sentence twice, and it is the most consequential line in the document for anyone who pays the delivery agent rather than the website:

"No refunds shall be applicable on the orders made by the Users under the Cash on Delivery (“COD”) option."

The first appearance sits in the pricing-and-payment clause. The second is the one worth reading closely, because of what surrounds it. That paragraph is about orders Libas itself cannot fulfil — and the terms list the reasons: "(i) unavailability of the relevant product; (ii) failure of the concerned manufacturer/supplier/designer/importer to deliver relevant product to us; (iii) poor/improper/defective quality of the relevant product ascertained through our quality audit process; and (iv) inaccuracies or errors in product or pricing information."

In that same clause, the terms say a card payment is reversed: "the amount paid by you while placing the order(s) on the Site will be reversed back in your card account." And then, immediately: "No refunds shall be applicable on the orders made by the Users under the Cash on Delivery (“COD”) option."

Read as written, the document treats a prepaid buyer and a COD buyer differently in the one situation neither of them caused. It is worth being precise about what this does and does not mean. On a COD order that is never delivered, no money has changed hands, so there is usually nothing to refund — which may well be all the clause is describing. Nothing here suggests Libas has ever kept money owed to a customer, and no such allegation is made. The point is that the sentence is absolute as drafted, it appears in a clause about cancellations the seller makes, and a buyer who has paid COD for something and then needs money back is relying on a return policy rather than on this document.

The cancellation window is short and the terms close the argument about it in advance:

"A request for cancellation of order shall be valid and accepted only if they are made within 24 (twenty four) hours of making the order on the Site. We will not be able to cancel orders that have already been processed or orders for which request for cancellation is made after the expiry of 24 (twenty hours) from making the order." The phrase "twenty hours" in the second sentence is the page's own; the figure given in digits throughout is 24.

Then the clause that matters: "We have the full right to decide whether an order has been processed or not. The User agrees not to dispute the decision made by us and accepts our decision regarding the cancellation."

So there are two gates, not one. The 24-hour clock, and a processing status that Libas alone determines — an order placed well within 24 hours can still be uncancellable if it has been processed, and the terms ask the buyer in advance not to dispute that call. The preceding sentence also reserves the right to "accept or reject requests for order cancellations for any reason", and says an accepted cancellation gets "the credit note".

Short cancellation windows are ordinary in fashion e-commerce and nothing improper is alleged by setting this one down. The practical consequence is simply that the useful moment to change your mind is the first hour, not the first day.

One clause assigns both the liability and the burden of proof, and it assigns them to the shopper: "We will not be liable for any credit card fraud. The liability for use of a card fraudulently will be on you and the onus to 'prove otherwise' shall be exclusively on you." The quotation marks around 'prove otherwise' are the page's own.

A second clause describes what happens when Libas believes it has found fraud: "In the event of detection of any fraudulent or declined transaction, prior to initiation of legal actions, We reserve the right to immediately delete such account and dishonour all past and pending orders without any liability. For the purpose of this clause, we shall owe no liability for any refunds."

"All past and pending orders" is broad language — it reaches orders already placed and paid for, not merely the transaction under suspicion. The same clause says Libas "may constantly monitor the user's account" and that users with "more than one account" or availing services fraudulently face legal action and recovery of "the cost of goods, collection charges and lawyers fees".

Anti-fraud monitoring, account closure and the recovery of costs are ordinary and lawful, and no wrongdoing is alleged here. Whether a contract term can shift the burden of proof on card fraud away from a consumer in India — where banking rules on unauthorised electronic transactions deal with that question separately and regardless of a website's terms — is a matter for a court, a consumer commission or a banking ombudsman, not for this page.

Most of this document is prose. Three lines are plain numbers, and they are the ones a shopper actually runs into.

"Please note we have the limit for Cash On Delivery which is maximum Rs 10000 (**Selected Pin codes in India only**)" — the asterisks are the page's own. "Maximum 15 items are allowed to check out. Please reduce the quantity in your cart before proceeding." A 15-item cap is generous for one person and restrictive for anyone buying for a wedding party, which on an ethnic-wear site is not a hypothetical shopper.

On price, the terms are unusually frank. Libas strives to provide "The Best Range. The Best Price. Possible" — the capitalisation and full stops are the page's — "however, We do not guarantee that the price will be the lowest in the city, region or geography. Prices and availability are subject to change without any prior notice. The prices mentioned on the Site are not subject to comparison with the same or similar product(s) and/or service(s) available through any online or offline sale. The pricing is subject to our pricing policy and the prices shall be determined only at our sole discretion."

That is a clearer statement than most retailers make, and it is worth taking literally: the site's own terms decline to promise that its price is the best one available, including against its own listings elsewhere. Readers comparing Libas's own shop against a marketplace listing of the same kurta have a reason to check both, and the terms say as much.

The document also carries a warning that is genuinely useful rather than defensive: "www.libas.in, www.shoplibas.com are the only official website of Libas. Any other website, brand, or entity using a similar name, logo, or identity is not associated with, authorised by, or affiliated with Libas. Customers are advised not to engage with or make purchases through such websites."

Everything is sold "as is" without warranty of any kind either express or implied including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose, title, non-infringement, security or accuracy. The clause then redirects any claim: "All warranties, if any, relating to the product and services would be provided by the manufacturer/supplier of such product and not by us. Any claim in relation to the same should be raised against respective manufacturer/supplier and not against us in any case whatsoever."

On a site selling its own label that is a slightly odd fit, and it sits beside a broad liability disclaimer covering "direct, indirect, incidental, special, consequential or exemplary damages, including, but not limited to, damages for loss of profits, opportunity, goodwill, use, data or other intangible losses". The clause does carve out one thing by name: "Other than as required under applicable consumer protection law".

Finally, acceptance. An order is an offer — "By placing an order, you make an offer to us to purchase products you have selected" — and amendments take effect on posting: "The revised version will be effective at the time we post it on the Site, and in the event you continue to use our Site, you are impliedly agreeing to the revised Terms & Conditions." The terms do undertake to notify changes "via posts on website or through e-mail", which is more than several brands in this corpus promise.

Four practical points, none of them legal advice. One: if you are going to cancel, do it in the first hour. The window is 24 hours on paper, but an order that has been "processed" cannot be cancelled and Libas alone decides when that happened. Two: understand what the COD sentence says before you choose cash on delivery — the terms state flatly that no refunds apply to COD orders, including inside the clause about orders Libas itself cannot deliver; a return after delivery is governed by the return policy, which is a different document. Three: the 15-item cart cap and the Rs. 10,000 COD cap are real, so a large festive order needs splitting or prepaying. Four: compare the price against other listings — the terms themselves decline to guarantee it is the lowest anywhere. Everything above is Libas's published text as it stood on 8 October 2026 and a published policy can be amended at any time. This page describes contract terms and expresses no view on whether any of them would be enforced; nothing here is legal advice.