Flipkart Terms and Conditions 2026: What the New AI Clause Says

Flipkart's Terms of Use run to roughly 445 paragraphs, and most of them are the standard furniture of an Indian marketplace — intermediary status, acceptable use, payment gateways, intellectual property. One paragraph is new enough to be worth reading on its own:

"The Platform may utilize artificial intelligence, machine learning, and synthetic media generation tools to enhance your experience. While we strive for high quality and transparency—utilizing identifiers and labels for AI-generated media—you acknowledge that all AI-driven outputs are provided on an ‘as-is’ and ‘as-available’ basis. These tools may occasionally produce results that are inaccurate, incomplete, or inconsistent. Flipkart does not warrant the absolute accuracy of AI-generated images, videos, text or recommendations."

Read it slowly and two things follow. Flipkart is telling you that some of what you see on a product page may be machine-generated — images, videos, text and recommendations are all named — and it is disclaiming the accuracy of that output in advance. The commitment it does make is to labelling: the clause says Flipkart uses "identifiers and labels for AI-generated media". Disclosing the use of generative tools in the terms, and promising to label the output, is more than most retail platforms currently publish, and using such tools is entirely lawful; the practical consequence for a shopper is simply that a listing image is not a warranty of what arrives, which is the same advice that has always applied, now written into the contract.

Two paragraphs below the AI clause sits the delivery section, and it contains the other sentence most readers will not have seen. "Please be aware that additional delivery fees may apply based on factors such as severe weather, peak hours, high demand periods, late-night deliveries, packing and handling, platform maintenance, or small order fulfilment."

Seven named triggers, and "platform maintenance" is the one that does not obviously belong with the others — weather, peak hours and late-night runs are all costs of moving a parcel, while maintenance is a cost of running a website. The paragraph attaches its own protection and it is a real one: the fees "will be transparently displayed in the ‘Basket’ section before place the order" (the grammar is the page's own). So nothing is charged silently — the surcharge has to be on screen before you pay.

The same section is candid about timelines. Flipkart "will aim to facilitate delivery of your products within the timeframe communicated", estimates "may vary based on factors including third-party delivery partner availability, order volume, traffic conditions, weather, and unforeseen circumstances", and then, flatly: "We/Company will not be held liable for any delay in delivery of the Order." An estimated time of arrival is shown on the app home page before you order, which the terms frame as letting you "make informed purchasing decisions". In plain terms the ETA is information, not a promise. During a sale week that distinction matters more than usual — we tracked what the fourteen Big Billion Days deal formats actually commit to on the same principle.

The spine of the whole document is that Flipkart is an intermediary, and it is stated with unusual repetition. "All commercial/contractual terms are offered by and agreed to between Buyers and Sellers alone." The terms then list what that covers, and the list is the whole transaction: "price, shipping costs, payment methods, payment terms, date, period and mode of delivery, warranties related to products and services and after sales services".

Then the sentence that decides who you chase when something goes wrong: "Flipkart is not responsible for any non-performance or breach of any contract entered into between Buyers and Sellers. Flipkart cannot and does not guarantee that the concerned Buyers and/or Sellers will perform any transaction concluded on the Platform. Flipkart shall not and is not required to mediate or resolve any dispute or disagreement between Buyers and Sellers."

It goes further than most: Flipkart "does not at any point of time during any transaction ... come into or take possession of any of the products" and "does not make any representation or Warranty as to specifics (such as quality, value, saleability, etc)". This is ordinary and lawful intermediary drafting — it is the legal basis on which every Indian marketplace operates, it mirrors the equivalent clause in Amazon's Conditions of Use, and it does not remove any right you have against the seller or under consumer law. In practice Flipkart's help centre does intervene in disputes routinely. The point of reading it is narrower: the help you get in a dispute is a service, not a contractual obligation under these terms, and the counterparty named in the contract is the seller.

A short clause with a large consequence, and the one that explains cancellations after payment. "Placement of order by a Buyer with Seller on the Platform is an offer to buy the product(s) in by the Buyer to the Seller and it shall not be construed as Seller's acceptance of Buyer's offer to buy the product(s) ordered."

The seller "retains the right to cancel any such order placed by the Buyer, at its sole discretion", with notice by email or SMS, and "any transaction price paid by Buyer in case of such cancellation by Seller, shall be refunded". This is standard contract law for e-commerce in India and the refund obligation is stated plainly, which is the part worth crediting. What it means on a sale day is practical: an order confirmation email is confirmation that your offer was received, not that the sale is closed, and a mispriced listing can be cancelled and refunded rather than honoured.

The payments section is drafted the same way. Flipkart "will not be responsible or assume any liability" for loss arising from lack of authorisation for a transaction, exceeding a limit agreed between you and your bank, or payment issues arising out of the transaction — card and net-banking transactions are "governed by the terms and conditions agreed between the Buyer and the respective Issuing Bank". If you are weighing cash against card or EMI at checkout, the thresholds are in our breakdown of Flipkart's COD and EMI rules.

Three sections of these terms have nothing to do with buying a kettle.

Diagnostic tests. Flipkart facilitates "diagnostic test/ packages facilities offered by Third Party Service Providers" including "sample collection, home collection, conducting tests, generating, and delivering lab reports". The liability allocation is explicit: those providers "alone shall be liable for dealings and interaction with Users", and Flipkart "does not endorse any tests ... nor guarantees or makes any representation with respect to the correctness, completeness or accuracy of the tests conducted and reports generated". Stating who is answerable for a medical report before you book one is the right disclosure to make; the point is only that a reader looking for the returns window will not expect to find it here.

Prescriptions. For products requiring a prescription, orders are processed only on seller confirmation that a valid one is uploaded. Where what you uploaded is "invalid, illegible, or expired" or missing, Flipkart may "through third-party vendors connect You with third-party professionals" who have represented that they hold the requisite qualifications. Requiring a valid prescription is a legal obligation and routing a bad one to a qualified professional is the compliant way to handle it. Nothing on this page is medical advice.

Selling back your old phone. The exchange section carries an indemnity that outlives the transaction: you agree "to indemnity and keep indemnifying the Flipkart.com and any future buyer of the device against all or any third party claims, demand, cost, expenses including attorney fees ... due to usage of the device by me till date" (the spelling is the page's). In plain terms, handing over an exchange handset carries a promise about how you used it that follows the phone to whoever owns it next. An indemnity of this kind is ordinary in second-hand device trade-ins, where the buyer has no way to check the handset's history; it is worth knowing it exists before you tick the box.

Five practical points, none of them legal advice. One: treat listing images as illustrations, because the terms now say some may be AI-generated and disclaim their accuracy — read the specification text, not the picture. Two: check the Basket screen before paying; any weather, peak-hour, late-night or small-order surcharge has to be displayed there, and that is where you will see it. Three: an order confirmation is not an accepted sale — your order is an offer the seller can decline, with a refund, so a price that looks like a mistake may be cancelled rather than honoured. Four: in a dispute, the counterparty is the seller; use Flipkart's help centre first, because it does resolve most things, but know the terms do not oblige it to mediate. Five: escalate in writing to the named Grievance Officer if support misses its timeframe — the 24-48 hour response window is Flipkart's own published commitment. Everything above is Flipkart's published text as it stood on 10 October 2026, and the terms may be amended at any time. This page describes published terms and expresses no view on whether any clause is valid or enforceable; nothing here is legal advice.