Neemans Terms and Conditions 2026: 24 Hours to Cancel, 7 to Return

Neemans sells shoes you cannot try on before they arrive, so the deadlines in its terms matter more than most. There are three, and they are all stated plainly.

Cancellation: "You may make a request for cancellation of the order placed for a Product any time within 24-hours from the allotted date of delivery." Two routes are given — email info@neemans.com, or "deny acceptance to the delivery personnel at the time of delivery". Refusing the parcel at the door is a cancellation, and the terms say so.

Return: "You may return the Product in an unworn condition with the packaging intact not later than seven (7) days from the date of delivery of the order if the Product does not fit you or for any other reason that you may describe." That "or for any other reason" is broader than many footwear policies, which limit returns to defects or size. The limits are firm though: "If the product is returned after seven (7) days ... or the item is worn, damaged, or not in its original packaging, Neemans will be unable to honor a refund."

Refund: payment "will be processed within seven (7) business days of receipt of the returned package", with a return authorisation issued by email and a doorstep pickup you schedule yourself. In practice that is the sequence to plan for: try the shoes indoors, keep the box, and decide inside a week. The exchange-only shape of the policy is covered separately in our reading of Neemans' return and exchange policy.

Most Indian D2C terms name Bengaluru, Mumbai or Delhi. Neemans names neither: "These Terms shall be governed by, and construed in accordance with the laws of India. You irrevocably submit to the exclusive jurisdiction of the courts of the State of Telangana, Hyderabad."

The clause is one-directional in the usual way: "This does not prevent Neemans from making an application to any court of competent jurisdiction to obtain an interim remedy (including any injunction)" — so the brand keeps the option of going elsewhere for an injunction while the customer is tied to one forum. Exclusive-jurisdiction clauses are standard in Indian platform terms and are usually tied to where the company is registered, which is the ordinary and legitimate reason for one. Whether such a clause affects where a consumer complaint may be filed is a matter for a court or a consumer forum under their own rules, and not for this page.

Before any of that, the terms do set out a softer route. A section headed Complaints and resolution mechanism says Neemans "shall endeavour to resolve any complaint and dispute, that may arise on account of your online purchase of the Product, technical difficulty or with respect to the services", and the document publishes info@neemans.com throughout. There is also a clause most readers will never need and should know exists: "These Terms is made only for the benefit of you and Neemans and is of privy nature, thereby not enforceable by any third-party person" — so a gift recipient is not a party to the contract that governs the pair they were given.

One line in the preamble is worth reading beside the equivalent line at any other D2C brand: "You represent and warrant that you are at least thirteen (13) years of age or older, or are visiting the Site under the supervision of a parent or guardian."

Thirteen is unusual on an Indian shopping site. Plum's user agreement restricts use to persons who can form a binding contract under the Indian Contract Act, 1872; Perfora's terms require you to be "at least 18 years old"; Snitch's page says it is "not directed to children under the age of 18 years".

The sentence does carry a supervision alternative, and a site-access warranty is not the same thing as a capacity-to-contract clause — a minor browsing with a parent is a different question from a minor placing an order, and Indian contract law governs the second regardless of what a website says. No criticism is implied and nothing here suggests Neemans sells to minors. The observation is narrow: on a shelf where every neighbour writes 18, this document writes 13, and a parent reading terms before letting a teenager browse would want to know which number they are agreeing to.

The ordering clause is as wide as any marketplace's and wider than most D2C ones. "All purchases made on the Site are subject to Neemans' acceptance, which is in its sole discretion ... this means that Neemans may refuse to accept or may cancel any order, whether or not the order has been confirmed, for any or no reason, in its sole discretion, and without liability to you or any third party."

One named case follows, and it is aimed at a specific trade: "Neemans' reserves the right to refuse to accept or cancel any orders which are to be shipped to any freight forwarding or similar service, whether or not the order has been confirmed." Freight forwarders are how buyers abroad get Indian D2C stock shipped onward, and blocking them is a normal way for a brand to keep control of where its products are sold and serviced. If you were planning to ship a Neemans order to a parcel-forwarding address, this is the clause that stops it.

The protection attached is the one that matters: "If your credit/debit card has already been charged for a purchase that is subsequently cancelled, the Site shall issue a credit to your credit/debit card account." Money back to the card rather than to a wallet or store credit, stated in terms. On pricing the document is candid in a way few are: "Neemans makes every attempt to properly price all Products, but errors may occasionally occur. These pricing errors may result in a lower or higher stated price on the Site. Neemans reserves the right to cancel orders which include a pricing or discount error." Admitting the error can run in the customer's favour too is unusual drafting; most terms describe only the case where the listed price was too low.

Five practical points, none of them legal advice. One: keep the box and stay indoors. A return has to be unworn with packaging intact and inside seven days, so try the pair on a clean floor before you commit. Two: the cancellation window is 24 hours around delivery, not around ordering — and refusing the parcel at the door counts. Three: a refund is stated at seven business days from when the package reaches Neemans, so the clock starts at their end, not yours; keep the pickup confirmation. Four: do not route an order through a parcel forwarder; the terms let Neemans cancel it even after confirmation, though a charged card is credited. Five: if you ever need to escalate beyond email, the forum named in the contract is in Hyderabad — which is worth knowing before a dispute rather than during one. Everything above is Neemans' published text as it stood on 10 October 2026. This page describes published terms and expresses no view on whether any clause is valid or enforceable; nothing here is legal advice.